HVAC Career Training with Change Course

Customer Service Representative

Career Details

Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales. Almost every customer driven company must have good customer service representatives and the demand is always high.

If you’re ready for a career in customer service, you can begin work in as little as 6 months.

Examples of companies hiring this career path:

  • Kum & Go
  • WalMart
  • Pella Corporation
  • Mid American Energy
  • Mercy One
  • Hertz
  • Safelite
  • State Farm Insurance
  • Hy Vee

Program Specifics

  • Totally free certification training
  • Personal and professional development
  • 1-on-1 career coaching
  • Alumni program for long-term support

If you’re interested in this or any other career path offered, click the button below.


A better future awaits our leaders after they complete their chosen six-month career training program. Change Course offers 35 life and career skills that can be adjusted according to the need of the Des Moines area job market. Our corporate partners keep us informed of the skills they look for in good job candidates as their needs change.